krikya's Privacy Policy
This document explains in detail how your personal information is collected, what it is used for, and how it is kept secure when you open an account or use the krikya platform.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to all users of the krikya platform. When you visit our website, register an account, make financial transactions, or use any of our services, you are considered to have accepted the terms of this Policy.
krikya treats every user's personal information with the highest importance. We believe you should have control over your own data. That is why we are transparent about what information is collected, why it is collected, and how it is protected.
This Policy supplements the Terms and Conditions and both apply together. If there is any conflict, the provisions of this Privacy Policy will take precedence.
This Policy applies only to krikya's own services. Third-party websites or services may have their own privacy policies, for which krikya is not responsible.
2. What Information We Collect
krikya collects several types of information. Below is a breakdown of the categories of information collected:
2.1 Registration and Identity Information
We store the information you provide when opening an account. This includes:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID or passport number (for verification purposes)
- Username and password (stored in encrypted form)
2.2 Financial Information
Payment-related information required during deposit and withdrawal processes is collected, such as the mobile number linked to your bKash, Nagad, Rocket, or Upay account and transaction references. Card numbers or bank PINs are never stored.
2.3 Usage and Activity Information
Some information about how you use the platform is collected automatically:
- Login and logout times and device type
- Game play history, bet amounts, and results
- Session duration and navigation patterns
- IP address and device identification information
2.4 Cookie and Tracking Information
krikya uses cookies and similar technologies to improve your browsing experience and help maintain the quality of our services. Cookie management is discussed in detail in Section 7.
3. Purpose of Using Information
Collected information is used for specific, lawful purposes. We never collect unnecessary information or use information for unrelated purposes.
Personal information is used for registration, login verification, password recovery, and ensuring account security.
Payment information is used to process deposits and withdrawals successfully and to prevent fraud.
Your account information is verified during live chat or email support to ensure accurate assistance is provided.
Information is analysed to monitor users' gaming behaviour, identify risky patterns, and provide assistance where needed.
Analytical data is used to improve platform performance, plan new features, and evaluate the user experience.
Information is retained for record-keeping under applicable law, anti-money laundering (AML) checks, and age verification.
4. Sharing Information with Third Parties
krikya never sells your personal information for commercial purposes. However, limited information may be shared with trusted parties in specific circumstances:
4.1 Service Provider Partners
Selected third-party service providers handling payment processing, cybersecurity, and technical infrastructure may access the minimum information necessary. These partners operate under strict confidentiality agreements and may not use the information beyond our instructions.
4.2 Game and Software Providers
Game software studios including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may access certain gameplay-related data, but only to ensure game fairness and technical performance.
4.3 Legal Authorities
Information may be disclosed to relevant authorities pursuant to a court order, investigation, or legal obligation. In such cases, only the information legally required will be provided.
4.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such situations and the protections of this Policy will remain in place.
5. Data Security Measures
krikya follows industry-standard technical and administrative measures to protect user information.
| Security Measure | Description |
|---|---|
| SSL Encryption | All data transmissions are encrypted using SSL/TLS technology, so third parties cannot read the information during transfer. |
| Password Hashing | Your password is never stored directly — only a one-way cryptographic hash is kept. |
| Two-Factor Verification (OTP) | OTP verification is used for login and important transactions to prevent unauthorised access. |
| Firewall and DDoS Protection | Multiple layers of firewalls and attack prevention systems are active at the server and network level. |
| Access Control | Only authorised staff can view user information, and every access is logged. |
| Regular Security Audits | Regular security testing and vulnerability assessments are conducted through third-party experts. |
You also play a role in keeping your account secure. Use a strong password, do not share your login details with anyone, and notify our support team immediately if you notice any suspicious activity.
6. Data Retention and Deletion
krikya does not retain information beyond what is necessary. However, certain information must be kept for a defined period due to legal obligations and business requirements.
6.1 Information for Active Accounts
All registration and transaction information is retained while your account is active. This information is needed to provide services and review account history.
6.2 After Account Closure
Even after an account is closed or deactivated, records of financial transactions and identity verification documents are retained for a defined period in accordance with security regulations and legal requirements. Once that period has passed, the information is securely deleted or anonymised.
6.3 Account Deletion Requests
You may request that your account be deleted. However, if there are active bonuses, ongoing transactions, or pending dispute resolutions, deletion may not be possible until those are completed.
7. Cookie Policy
krikya uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored in your browser that help the site remember your preferences and session information.
Types of cookies we use:
- Essential Cookies: These are required to maintain login sessions and ensure security. Disabling them will prevent the site from functioning properly.
- Performance Cookies: These collect anonymous analytics data to help us understand which pages are used most and where errors occur.
- Functionality Cookies: These save your language preference, display settings, and last session information so you do not need to set them up again each time.
- Analytics Cookies: These collect aggregate data to help us understand how our services are being used — no individual is identified.
Most browsers allow you to change cookie settings. However, disabling certain cookies may limit some functionality of the site.
8. User Rights and Controls
krikya believes every user should have meaningful control over their own information. You may exercise the following rights:
8.1 Right to Access Information
You can find out at any time what information krikya has stored about you. This information can be requested through account settings or via the support team.
8.2 Right to Correct Information
If any of your stored information is incorrect, you may request a correction. Identity verification may be required to change your name, address, or mobile number.
8.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.
8.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional messages and notifications at any time. Change your notification preferences in account settings or inform the support team.
8.5 Right to Data Portability
You have the right to request a structured copy of your account history and transaction information. Contact the support team and this information will be provided within a reasonable time.
Requesting account limits or self-exclusion under responsible gaming and the Responsible Gaming Policy is also a user right.
9. Protection of Minors
krikya strictly prohibits anyone under 21 years of age from using the platform. Age is verified at the time of registration and additional proof of identity may be requested at any time.
If we become aware that information from a minor has been submitted, that account will be closed immediately and all related information will be securely deleted. Parents or guardians may contact the support email regarding any concerns about their child's account.
We sincerely request that anyone under 21 years of age does not register an account. The minimum age to use the platform is 21+.
10. Policy Changes and Updates
This Privacy Policy may be updated from time to time due to business changes, new technology, or legal requirements. For significant changes, krikya will notify users via email or account notification.
Continued use of the platform after a policy change will be taken as acceptance of the revised policy. For this reason, we recommend that you visit this page regularly.
The date of the most recent revision will always be shown at the top of this Policy. If you have any questions about a change, contact the support team.
For more information, visit our About Us page, which covers krikya's goals, values, and team.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.
Contact Methods
Response Time
Live chat is typically answered within a few minutes. Data or deletion requests sent by email are generally processed within business days.
In the data deletion request, please include the account name, registered mobile number, and the reason for the request.
Our support team is always here for you. You can also visit the Frequently Asked Questions (FAQ) section for answers to common questions — it covers many common questions about accounts, payments, and bonuses.